Frequently Asked Questions & Ordering Guide
Clear answers regarding fresh bake lead times, 100% vegetarian purity, cold-chain delivery across Pune, and custom celebratory designs.
2-4 Hr Delivery
Express Bake
FSSAI Green Dot
Vegetarian Sanctity
100% Amul Butter
Pure Dairy
12 AM Midnight
Surprise Slot
Ordering & Lead Times
Q.How far in advance should I order my celebration cake?
For standard catalogue cakes (0.5 kg to 1.5 kg), we request 12 to 24 hours notice so our pastry team can bake the sponge fresh and chill the layers properly. For multi-tier wedding cakes or custom 3D fondant centerpieces, we recommend booking 1 to 3 weeks in advance.
Q.Do you accept same-day express cake orders in Pune?
Yes! We keep select signature cakes (including Belgian Chocolate Truffle, Fresh Fruit Gateau, and Red Velvet) in fresh morning bake rotations. WhatsApp our order desk before 2:00 PM, and we can often deliver within 2 to 4 hours across Pune Camp, Koregaon Park, Kalyani Nagar, Viman Nagar, and Baner.
Q.How do I place an order online?
Browse our online catalogue, choose your cake and weight, then click 'Order on WhatsApp'. Your cake name, selected size, and exact link are prefilled automatically. Our pastry team will confirm delivery timing, personal inscription, and send a secure UPI/card payment link.
Q.Can I customize the cake message plaque?
Absolutely. Every celebration cake includes a complimentary hand-piped chocolate message plaque with your bespoke wording (e.g., 'Happy 30th Birthday Rahul!', 'Happy Anniversary Aai & Baba').
Ingredients & 100% Veg Sanctity
Q.Are your eggless cakes 100% pure vegetarian?
Yes, 100%. Over 95% of our catalogue is certified Shuddh Shakahari with the authentic FSSAI Green Dot. We use zero animal gelatin, zero animal rennet, and operate dedicated vegetarian mixing bowls, spatulas, and baking deck rotations.
Q.Do you use real dairy butter or dalda / margarine?
We strictly use 100% pure Indian dairy butter (Amul) and fresh dairy whipping cream. We have a zero-tolerance policy against hydrogenated vegetable oils (dalda, vanaspati, or commercial margarine shortenings).
Q.What brand of chocolate do you use in your ganache and mousses?
We craft our truffles, mousses, and glazes exclusively with pure Callebaut Belgian couverture chocolate containing authentic cocoa butter for an ultra-smooth, velvety melt.
Pune Delivery & Pickup Logistics
Q.Which areas in Pune do you deliver to?
We deliver across all major Pune neighborhoods including Pune Camp, Koregaon Park, Kalyani Nagar, Viman Nagar, Baner, Aundh, Kothrud, Magarpatta, Kharadi, Shivaji Nagar, and Hinjawadi.
Q.Do you offer midnight birthday delivery in Pune?
Yes! Our dedicated midnight slot operates between 11:30 PM and 12:15 AM so you can celebrate right when the clock strikes 12. Midnight deliveries must be confirmed before 7:00 PM on the celebration day.
Q.How do you protect delicate cakes from melting in Pune traffic?
Every cake is pre-chilled in our blast-chillers and transported inside insulated thermal carriers in air-conditioned vehicles fitted with non-skid base mats. Delicate multi-tier creations are delivered by our senior delivery staff.
Q.Can I pick up the cake directly from your bakery in Pune Camp?
Yes, bakery pickup is free of charge. You can collect your chilled cake directly from 6, East Street, Pune Camp during our morning (7:30 AM – 1:00 PM) or evening (3:30 PM – 7:00 PM) pickup hours.
Custom Design, Payments & Cancellation
Q.Can I share a custom Pinterest or Instagram reference photo?
Yes! Send your reference photos directly to our WhatsApp concierge. Our master decorator will review structural feasibility, recommend the best flavor profiles, and provide a clear quote.
Q.What payment methods do you accept?
We accept all Indian UPI apps (Google Pay, PhonePe, Paytm, BHIM), instant bank transfers (NEFT/IMPS), and all major Credit and Debit cards via secure payment links.
Q.What is your cancellation or rescheduling policy?
Because our cakes are fresh, perishable bakes prepared specifically for your event, cancellations or date-reschedules made at least 24 hours prior to delivery are accommodated with full credit transfer. For bespoke wedding cakes, terms follow your consultation agreement.
Still Have a Specific Question?
Our Pune Camp bakery team is online daily on WhatsApp. Chat directly with a baker for custom flavor requests, celebration guidance, or express ordering.